Membership Terms and Conditions

1. General Membership Information:

• LaterzaMD VIP memberships are valid at all LaterzaMD locations with no restrictions.
• LaterzaMD VIP memberships are non-transferable and may only be used by the individual whose name is on the account.
• Monthly VIP fees are available in three tiers: $175, $265, and $350, depending on the selected plan.
• Fees must be paid via credit card and cannot be offset by in-store credit or gift cards.
• Monthly fees cannot be supplemented with other promotional programs (e.g., Alle, Evolus, etc.).

2. LaterzaMD VIP Terms:

• LaterzaMD VIP memberships are month-to-month. Your membership begins on the day of registration and automatically renews on the same date each month as the initial purchase, along with any associated discounts and benefits.
• VIP benefits and perks are non-transferable and cannot be exchanged for cash or other products/services.
• LaterzaMD Aesthetic Center reserves the right to change VIP membership fees at any time, with at least 30 days’ notice to VIPs prior to any fee change.
• LaterzaMD Aesthetic Center reserves the right to modify or discontinue services offered under the VIP membership program at any time, with at least 30 day notice provided to VIPs.

3. Credits and Expiration:

• Credits are not redeemable for cash or refunds.
• VIPs can accumulate unlimited credits in their Wellness Wallet, and credits never expire.
• Complimentary services can be redeemed after three consecutive successful monthly payments, defined as fully processed and not refunded. Each VIP may receive only one complimentary service, even if the VIP membership is canceled and later resumed. Complimentary services are non-transferable, may only be redeemed by the VIP listed on the account, and must be used within 12 months of the initial VIP membership payment.
• LaterzaMD VIP perks cannot be stacked with specials, promotions, treatment package deals, or combined with any other offers. However, VIP credits may be used to purchase specials, promotions, or discounted packages at the advertised price.

4. Suspension, Freezes, and Cancellations:

• If payment is not processed, your VIP  will be suspended until payment is received. During suspension, VIP membership benefits will be paused, but credits will remain in your Wellness Wallet. This applies to cancellations as well.
• VIPs may request to freeze their VIP membership for up to 6 months per calendar year due to medical or personal circumstances. A freezing fee of 10% of the membership dues will apply, charged on the date of the freeze, and will renew every 30 days from that date. The freezing fee is non-refundable and will not be applied as a credit to your Wellness Wallet. VIP perks are not available during the freeze period. Memberships will be automatically terminated if frozen for more than 6 months
• Any remaining credits in a Wellness Wallet may still be used towards services or products if a VIP membership is frozen, suspended, or canceled.
• To cancel your VIP membership, you must provide a 21-day written notice prior to the renewal date, sent to admin@LaterzaMD.com or via text message to 864-696-2234.

5. Behavior and Conduct:

• VIPs are required to adhere to LaterzaMD Aesthetic Center’s policies and are expected to maintain respectful conduct while in the clinic.
• Repeated no-shows, cancellations without proper notice, or disruptive behavior may result in the termination of a VIP membership, with forfeiture of all accumulated credits.
• LaterzaMD Aesthetic Center reserves the right to terminate any VIP membership for misuse or fraudulent activity.

6. Appointments and Availability:

• VIPs have access to priority booking. If a preferred appointment time is unavailable, VIPs may call or text the office at 864-696-2234 for scheduling assistance. If multiple VIPs request the same appointment slot, it will be allocated on a first-come, first-served basis.
• While LaterzaMD Aesthetic Center strives to accommodate all VIPs, appointments, providers, and services are subject to availability, and services may be limited or unavailable due to circumstances beyond control (e.g., staff shortages, system issues, natural disasters, etc.).

7. Dispute Resolution:

• Any disputes arising under these policies or the VIP membership program will be handled through mediation/arbitration in accordance with the laws of South Carolina. VIPs agree to engage in good faith discussions to resolve issues before pursuing legal action.
• In the event of a dispute, VIPs agree to provide written notice to LaterzaMD within 30 days of the issue.

8. Acknowledgment and Agreement:

• By signing below, I acknowledge that I have read, understand, and agree to the terms and conditions outlined above. I understand that my VIP membership is subject to these policies, and I agree to abide by them. I also understand that failure to comply with these terms may result in suspension or termination of my VIP membership.